At Natalie Papers, we aim to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our return and refund guidelines below.
1. Return Eligibility
You may request a return within 1–3 days of receiving your order if the item is:
Damaged during delivery
Incorrect or not as described
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your order details and a brief explanation of the issue. We may request photo evidence to verify the condition of the item.
3. Return Approval and Pickup
Once your return request is approved, we will arrange for pickup of the item from your location. Please ensure the item is securely packed to avoid further damage during transport.
4. Refund Process
After receiving and inspecting the returned item, we will process your refund. Refunds are issued in the same form as the original payment — via Cash on Delivery — and may require coordination for return of the paid amount.
Please note that delivery charges are non-refundable unless the return is due to an error on our part.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, usage, or customization. Such items will be clearly marked as non-returnable at the time of purchase.
6. Contact Us
For all return and refund inquiries, please contact:
Email: [email protected]